TERMS & CONDITIONS

Terms of Use

Dear user, you are located in https://suzukatours.com – operated by it («Service/Services», «Website», «Company», «We», «Us», «Our»). These terms of use must govern the relations between users and Suzuka Tours.

Please read these Terms of Service carefully before using the Website. If you do not agree with any part of these Terms of Service, please stop using the Website immediately.

DEFINITIONS

Services or service – access to our website https://suzukatours.com, including tour search and all related information represented on the website, feedback services, as well as scheduling and booking services for the following activities: excursions and tours, hotel pickup, group tours, private boat and airport transfer services («Activity»); other services that the Company provides together with its affiliates, officers, directors, employees, agents and subsidiaries.

Scheduling – planning and organizing travel activities in Punta Cana and surroundings.

Conditions – Conditions of use of the website. It may be referred to as «Agreement» in connection with User’s consent to the Terms.

Third party supplier(s): supplier(s) of activities with which the company has contractual relationships, such as local sellers, tour operators, travel agencies, etc.

User(s) – Guest of the website, customer of the company, other people using the website. It may be referred to as «You.»

Website: The company’s website hosted on the https://suzukatours.com domain.

OBJECT OF THE AGREEMENT

This Agreement is concluded between the User and the Company. By using the Services, you accept these Terms and represent that you have carefully read and understood them.

If you do not agree to the terms of this Agreement, please stop using the Services. The Company prohibits Users from using the Services without agreeing to the Terms.

These Terms of Use govern your relationship with us with respect to your use of the Services, including bookings you make of any excursions, entrances, attractions, activities and/or experiences advertised on the Website and made available to you by third party providers.

The Company offers Services on the Website that have the following purposes:

to help Users obtain information about travel services offered by other companies, schedule and book such services;

inform users of possible activities in Punta Cana and give general information about Punta Cana;

to show the services and activities available in Punta Cana.

The User may only use the Company’s Services for personal, non-commercial use and/or to make legitimate requests for programming and booking activities. You may not use the Website to check performance, functionality or other competitive purposes, or to make speculative, false or fraudulent requests or bookings. Any use that contradicts the normal use of the Website, violates the legitimate purposes of the Company and is prohibited.

The effective date of this Agreement shall be the date of User’s consent to these Terms.

If any provision of this Agreement is found to be unlawful, void or unenforceable under applicable law or is determined by the appropriate court decision, such circumstance shall not render the entire Agreement illegal, void or unenforceable.

The original of these Terms is in Spanish; therefore, the Spanish version should govern the provision of the Website and the Company’s Services if any discrepancy occurs.

UPDATES TO THE WEBSITE AND SERVICES

In its sole discretion, the Company retains the right to alter, suspend or discontinue the Website (or any part thereof or associated material) at any time and for any reason without notice.

In connection with maintenance and updates, the Company may from time to time restrict access to the Website at its sole discretion.

If the Terms change, the User must accept the revised Terms to access specific areas of the Website, perform specific functionalities and view specific web pages.

The User acknowledges that he is responsible for keeping abreast of updates to the Website. The Company makes every effort to disclose any new information about modifications to the Website Terms, but the User is responsible for independently checking the Terms each time he accesses the Website for updates. The User must comply with any changes to this Agreement as soon as they are made and posted.

Any change, suspension or termination of the Website or its content shall not subject the Company to any liability to the User or any third party.

The Company is not responsible for communication problems caused by the failure of servers, routers, networks, etc., third-party data centers or Internet providers (Providers) of the User or of a specific Provider selected by the User, which prevent access to the Website.

PROVISION OF SERVICES

The Company promotes tours and excursions on the Website, provides information about the activities available in Punta Cana and allows Users to search, choose and book tours and excursions from third party providers.

The company offers the scheduling of visits and excursions, comments, support and information services about the services offered.

The Company provides the aforementioned Services with due diligence and responsibility, unless otherwise indicated. BUT USERS ACKNOWLEDGE THAT THE COMPANY IS NOT A TOUR OPERATOR OR TRAVEL AGENCY; THEREFORE, IT DOES NOT OWN OR OPERATE ANY BUSINESS THAT DIRECTLY PROVIDES TOURS AND TRIPS, HOTEL PICKUPS, GROUP TRIPS, PRIVATE BOATS, AND AIRPORT TRANSFER SERVICES.

The Company is not affiliated in any way with third party providers; your services are represented on the Website as they are and may be different from the images posted on the Website. The Company is not responsible for the experience of Users with the services of such third parties.

The user’s ability to access the website may be restricted by the following

Planned maintenance.

Any unavailability resulting from factors beyond the reasonable control of the company, such as, for example, natural disasters, governmental actions, floods, fires, earthquakes, civil unrest, terrorist attacks, strikes or other labor problems, or the inability of the company to provide the services due to the negligence of third parties (for example, failures, delays or denial of service of the Internet service provider).

Regardless of the details of the User’s use of the Services, the Company provides the Services in compliance with the laws and regulations that apply to the Company’s provision of Services to its Users generally and subject to the User’s use of the Services in accordance with this Agreement.

The Company has no control over the User’s behavior regarding his/her use of the Services or any other aspect of the services that the User offers or obtains.

By using our Services, Users agree to the Company’s right to use any feedback on the Company Services available on any site and to use such feedback to display them on the Website.

PRICES OF SERVICES

The rates published on the website are only valid at the time of quotation; are guaranteed upon receipt of payment. All reservations are subject to availability and cannot be guaranteed until full payment has been received.

The prices of the services of third party providers represented on the Website are established by each of them, the Company does not control them; therefore, the Company is not responsible for any change in the cost of such services.

A booking is considered complete when you provide you with a confirmation number and the corresponding charge applies.

By booking, you consent to the use of your credit card number for payment and confirm that you are aware of and accept our reservation, payment and cancellation disclaimer policies.

By completing your reservation, you accept the conditions and charges associated with the selected rate. Confirmed U.S. dollar exchange rates may be converted to local currency through the Website using the sales exchange rate in effect at the time of such transaction and are subject to exchange rate fluctuations.

Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not under the control of the Company and may affect the amount charged to your credit card.

To validate your reservation, the person who paid for this service must present a valid photo ID and the credit card with which the payment was made when registering for your reserved service.

With the «Book Now and Pay Later» feature, you can book tours and trips and pay when you’re ready, but no later than three days before the day the activity takes place. There are no added costs. The company will inform you before the date of the activity. You will need to use a debit or credit card to make the payment that same day if your action takes place within three days.

You can also pay in cash during pickup.

If you select «Individual Group Payment», you will get an individual group payment link that you can share with all participants.

Upon booking, the Company will send you a confirmation email, a complete itinerary of all booked activities, along with instructions, recommendations, vouchers and the direct contact information of your assigned representative.

To modify the reservation, the User can contact the Company in the «Comments» section, but in any case no later than 24 hours before the start date and time of the activity.

If you book and then cancel an activity that will take place in less than 12 hours, there will be no refunds; However, we will offer you to reschedule the activity for free.

No refund will be issued to the User who does not arrive at the pick-up location on time and does not reschedule the activity on time. No refund will be issued if the User cancels a previously rescheduled activity.

Activities may be rescheduled or cancelled by third-party providers due to weather conditions or unexpected circumstances. We will notify you and work with you to reschedule. The Company is not responsible for such circumstances.

80% of the amount will be refunded to users who have purchased an activity that has been canceled if they are not willing to accept another activity offered by the external provider or to reschedule it, and if the purchased activity has been canceled 12 hours before the date of the activity. Refunds will be sent to the same bank account that was used for the original order. Depending on your payment method, please allow 3-10 business days for a refund.

You can find more information about the payment procedure on our website.

PAYMENT PROCESSOR

We may use a third-party payment processor to provide the Services. The processing of payments will be subject to the Terms and Conditions and Privacy Policies.

We do not control and are not responsible for the security or performance of the payment processor.

You agree to make payment using the payment method you provide with your Booking and Billing Data.

PRIVACY POLICY AND COOKIE NOTICE

The User’s personal information will be used in accordance with the Privacy Policy if you post it online or otherwise submit it in connection with the Services. Please read the Privacy Policy here before accessing the Company’s Services.

These Terms shall be construed in conjunction with the Privacy Policy, which is an integral part of the Terms, and in the event that the User does not agree with the Privacy Policy, he/she shall cease using the Company’s Services.

INTELLECTUAL PROPERTY

The Company is the sole owner of the Website and all its components.

Any literary or artistic work, computer programs, databases, other works within the meaning of the Paris Convention for the Protection of Industrial Property, the Berne Convention for the Protection of Literary and Artistic Works, other features, functionality (including, but not limited to, all information, text, images, video, audio, as well as their design), All rights reserved.

Except for the restricted rights specifically stated in this Agreement, Company retains all right, title and interest in and to the Services and all related intellectual property rights. By virtue of this Agreement, the User is only granted the rights expressly granted.

The User acknowledges, understands and agrees that the Company is the exclusive owner of all intellectual property rights, except for personal information covered by the Policy. In accordance with the Terms, it is forbidden to use any trademark without authorization.

User hereby provides Company with a perpetual, irrevocable, royalty-free license to use and incorporate any suggestions, requests for changes, comments, corrections or other comments relating to the operation of the Company and/or Company Services provided by User or Users in Company services.

Copying of works, including, but not limited to, website code, website design, articles, video content and videos themselves is not permitted. Unauthorized or inappropriate use of the Website or its content that violates the conditions is also prohibited. Videos and articles posted on the Website or other third-party websites may only be used with a link to the Company’s Website or the website of a third party who has permission to use the Company’s materials.

If the User violates the requirements of this section, his/her access to the Website may be immediately terminated, and he/she will also be liable in accordance with applicable laws. The Company reserves all rights to the information published on the Website.

THIRD PARTY SERVICES

On the Website, the Company may post links to websites of other parties. For example, establishing links to the Company’s pages on external social networks or uploading content using other services.

These links are provided for the convenience of the user. We do not endorse, monitor or have any control over these Third Party Services, which have separate Terms and Conditions and Privacy Policies. The User must read the Terms of Use and Privacy Policy of third-party services before using them. The Company is not responsible for the information that third parties collect about Users, the content of their websites or any other act.

LIMITATION OF LIABILITY

The Company strives to make the use of the Website comfortable. Despite this, the Company is not responsible for any misuse of the Website by Users. There may be technical or typographical errors in the material posted on the website «as is». Users should not make any business decisions based on the information published on the website, as the company does not offer any guarantee about the accuracy of the published data.

The user uses the Website at his/her own risk and responsibility. The Company cannot control what the User does on the Website and is not responsible for it.

The Company does not warrant that the operation of the Website is appropriate, accurate or available for use in any specific area. All information published on the Website is accurate only at the time of publication and may not be accurate when using the Website in the future. The website may only be available in some languages or countries.

THE SERVICES MAY NOT BE SECURE OR UNINTERRUPTED. THE USER ACCEPTS THAT THERE WILL ALWAYS BE SOME RISKS TO SECURITY, AND PRIVACY. THEREFORE, THE USER GUARANTEES NOT TO CLAIM FOR FACTS OUTSIDE THE COMPANY.

The Company shall not be responsible for verifying the identity of Users. The accuracy, relevance and confidentiality of the information sent by users is their sole responsibility.

The Company is not responsible for the accuracy of photos, videos, information about tours, excursions or other Services provided by third party providers. All such information is relevant only as of the date of publication. Price information will be governed by the «Services Prices» section of the Terms, with all disclaimers of price relevance. The photographic material published on the Website is intended to create an overview of the services; however, it does not guarantee that the service will be provided exactly as depicted.

Service descriptions are continuously updated to maintain an accurate description of the activity. However, the Company is not responsible for variations that occur upon arrival.

SINCE THE COMPANY IS NOT A TOUR OPERATOR OR TRAVEL AGENCY AND DOES NOT OWN OR MANAGE ANY COMPANY THAT PROVIDES OR ARRANGES TOURS AND TRIPS, HOTEL PICKUPS, GROUP TRIPS, PRIVATE BOATS AND AIRPORT TRANSFER SERVICES, THE COMPANY HAS NO CONTROL OVER THIRD PARTY SUPPLIERS WHO ARE INDEPENDENT CONTRACTORS, BUT IT IS LIMITED TO ARRANGING SIGHTSEEING OR ANY OTHER SERVICE AND ASSUMES NO RESPONSIBILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT, PARTIAL CANCELLATIONS OR DELAYS OF A PERSON OR PROPERTY DUE TO AN ACT OF NEGLIGENCE OR DEFAULT OF ANY SUPPLIER OR PERSON PROVIDING ANY OF THE SERVICES INCLUDED IN THE TRIP. THE USER HEREBY WAIVES ANY CLAIM AGAINST THE COMPANY AND ITS SUBSIDIARIES RELATED TO THE SERVICE PURCHASED.

In case of delay, cancellation, overbooking, strike, force majeure or other circumstances beyond the direct control of the Company, the Company will not be responsible and will not make any refund. In addition, the Company shall not be liable for any additional costs, errors, delays, deviations or actions of any authority or government.

THE COMPANY ALSO DOES NOT GUARANTEE:

YOUR COMPUTER, RELATED HARDWARE AND SOFTWARE, AND THE SERVICES WILL BE COMPATIBLE;

THE AVAILABILITY OF THE SERVICES, THEIR UNINTERRUPTED OPERATION, THE ABSENCE OF ERRORS OR THE CORRECTION THEREOF;

ACCURATE, COMPLETE, SEQUENTIAL OR TIMELY INFORMATION WILL BE AVAILABLE ON OR THROUGH THE SERVICES;

THE COMPANY WILL STORE ANY USER INFORMATION.

The User undertakes to use the Website with all appropriate security precautions and not to trust the Company.

The User is aware that any website is susceptible to virus attacks, manipulation of information and other circumstances beyond the control of the Company.

By using the Website, the User unilaterally releases the Company from all liability and undertakes not to take any legal action against the Company. The User undertakes not to make any claim for damages suffered as a result of the use of the Website.

RULES OF USE

The User agrees to use the Website in accordance with these Conditions, to assume full responsibility for any action on the Website, and will not use in any way anything of the Services that in any respect:

is false, misleading or otherwise hurtful, unlawful, threatening, abusive or defamatory;

constitutes or encourages criminal activity, gives rise to civil liability or violates relevant laws, rules and/or regulations;

may infringe the proprietary rights of others, such as information or materials that violate the privacy and confidentiality rights of others, trade secrets, industrial designs, patents, copyrights and other legally protected information;

may discontinue the Service, including sending the Company within comments or posting on the Website any marketing material without the Company’s prior written consent, such as spam, fraudulent emails, unsolicited mail and other similar forms of solicitation;

The User is obliged to use the Website for the purposes for which it was created. Any other illicit or unauthorized use of the Website constitutes a breach of the Conditions, for which the offending User will be responsible in accordance with applicable legislation.

In particular, the User undertakes to refrain from the following:

fraudulent acts;

alterations to any page of the Website;

unauthorized access to the site or its code;

violations of copyright or other intellectual property rights (including, without limitation, copyrights, trademark rights and broadcast rights), privacy rights or other rights of the company or third parties;

Do not copy, modify, create derivative works from, download, adapt, reverse engineer, emulate, transfer to other services, translate, compile, decompile or disassemble our Services or any part of them

Do not investigate, scan, or test the vulnerability of our Services or any network connected to our Services;

Not to take any action that places an unreasonable or disproportionate load on the infrastructure of the Services or the systems or networks connected to the Services, or that interferes with or disrupts in any way any of the Services or the servers or networks that host or make them available, or that violates any requirements, procedure, policy or rule of such servers or networks;

the creation of derivative works from any information or material;

impersonate someone else;

make copies of the Site, use the Site Code, or perform other acts with the Site Code or other services contained on the Site;

restrict or prevent any other user from using the site;

use bots;

circumventing security measures;

overloading the site;

participating in attacks;

otherwise interfere with the normal operation of the Services;

use programs that may be intended to damage, maliciously interfere with, secretly intercept or expropriate any system, data or personal information;

act contrary to any specific rule or requirement established by the Company.

These rules of conduct and the list of prohibited uses are not intended to be exhaustive. We reserve the right to determine what conduct we believe constitutes a violation of these Terms or is improper and appropriate action to take.

As a user, you agree that you are responsible for compliance with any local laws applicable to your use of our services.

TERMINATION OF ACCESS TO THE WEBSITE

In the event that the User violates the Conditions or performs any other act that may involve a violation thereof, the Company has the right to immediately interrupt the User’s access to the Website at any time and without prior notice, penalty or obligation to the User or any third party.

This remedy is in addition to any other rights or remedies that may be available to the Company in the event that the User violates these Terms, not instead of them. When these Terms are terminated for any reason, the following provisions will remain in effect: Confidential Information, Intellectual Property, Limitation of Liability, Governing Law and Dispute Resolution.

APPLICABLE LAW AND DISPUTE RESOLUTION

Any dispute must be resolved by prior contact by email or by other means of communication indicated in the «Comments» section, with the comment service within 30 days.

In the event of disagreements, they must be resolved in accordance with the laws of the Dominican Republic.

FEEDBACK

Users can contact the company via the email address info@suzukatours.com, via the «WhatsApp» button or by using the website’s chat widget.