Any cancellation by the client must be made at least 12 hours before the departure of the tour to obtain 80% of their refund, otherwise they will lose 100% of their payment.
In case you cannot make the excursion due to weather, illness or missed flight to enter the country, you can present us the voucher through whatsapp and you have the option to reschedule the excursion for another date with a credit note or 80% refund the Your account.